Finance Service Delivery, often referred to as FSD, is comprised of teams of financial specialists who support colleges and units across the institution by providing services such as procurement of goods and services, expense reimbursement, financial management, reporting, accounts payable and post-award support. The goal of FSD is to enhance Iowa State University's finance operations by building upon our culture of service, fostering increased collaboration, and ultimately advancing ISU's mission.
Finance Service Delivery
Finance Service Delivery at Iowa State
Finance Service Delivery strengthens Iowa State University’s finance operations by delivering consistent, customer-focused services to colleges and units across campus. Our knowledgeable specialists work in teams to provide critical financial support tailored to the needs of their assigned units.
Finance Service Delivery includes four dedicated specialist roles:
- Accounts Payable Specialist
- Finance Specialist
- Grants Finance Specialist
- Procurement and Expense Specialist
Service delivery teams are supported by supervisors and operational leadership with the goal of ensuring access to consistent training and resources with a focus on cultivating a collaborative team-based approach to providing critical financial services.
FSD is committed to:
- Enhancing the experience of staff and faculty
- Supporting ISU’s strategic goals and unit-level priorities
- Fostering a culture of service, collaboration, and accountability
Our Purpose
We strive to deliver consistent, high-quality, and customer-focused finance services to Iowa State University.
Our Core Values
Integrity We uphold strong moral principles by following university policies and treating others with respect and appreciation.
Objectivity We work fairly and without bias, seeking other viewpoints and using consistent problem-resolution practices.
Trust We build trust by communicating honestly, assuming positive intent, and reliably following through on commitments.
Learning We commit to ongoing professional growth by participating in training, accepting coaching, and applying what we learn.
Pride We take ownership of our work, bring positivity and enthusiasm to our roles, and contribute to a strong team identity.
Collaboration We actively work across teams and departments by being flexible, supporting innovation, and celebrating successes.
Relationships We build strong customer and partner relationships through consistent communication, responsiveness, and engagement.
Measuring Our Impact
Each year, Finance Service Delivery publishes an annual report highlighting key accomplishments, customer satisfaction trends, performance metrics, and year-over-year comparisons. These reports provide transparency into our work and progress.